.chat-header{display:flex;align-items:center;gap:12px;padding:18px 20px;border-bottom:1px solid var(--line);flex-shrink:0}.chat-header .lucky-mark{width:40px;height:40px}.chat-header>div{flex:1;min-width:0}.chat-header h1,.chat-header h2{font-size:20px;margin:0;line-height:1.3}.chat-header p{font-size:12px;margin:4px 0 0}.chat-header .icon-button{width:38px;height:38px}.chat-thread{min-height:0;display:flex;flex-direction:column;flex:1;color:var(--text)}.chat-connection{font-size:12px;color:var(--muted);padding:8px 18px;min-height:34px;border-bottom:1px solid #151c2c}.chat-scroll{flex:1;min-height:150px;overflow:auto;overscroll-behavior:contain;padding:20px 18px;scrollbar-width:thin}.chat-messages{display:flex;flex-direction:column;gap:18px}.chat-bubble{max-width:82%;align-self:flex-start;min-width:0}.chat-bubble.mine{align-self:flex-end;text-align:right}.chat-bubble-body{margin:0;background:#1c2537;border-radius:14px 14px 14px 3px;padding:12px 15px;color:var(--text);font-size:14px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;text-align:left}.chat-bubble.mine .chat-bubble-body{background:#44391f;border:1px solid #66552f;border-radius:14px 14px 3px 14px}.chat-message-meta{display:block;margin:5px 2px 0;color:var(--muted);font-size:11px}.chat-system{align-self:center;text-align:center;color:var(--muted);font-size:12px;max-width:90%;overflow-wrap:anywhere}.chat-welcome{padding:12px 16px;background:#1c2537;border-radius:14px;max-width:88%;color:var(--text);font-size:14px}.chat-footer{padding:10px 18px 14px;border-top:1px solid var(--line);flex-shrink:0}.chat-typing{font-size:12px;margin:0 0 6px;min-height:18px}.chat-composer{display:flex;gap:10px;align-items:flex-end}.chat-composer textarea{resize:vertical;min-height:50px;max-height:120px;flex:1;min-width:0;background:var(--surface);border:1px solid #38445b;border-radius:10px;padding:11px 12px;color:var(--text);font-size:14px}.chat-composer .btn{min-height:48px;padding:10px 18px;border-radius:9px;font-size:14px}.chat-error{color:#ffb2b6;font-size:12px;overflow-wrap:anywhere;margin:8px 0 0}.chat-error:empty{display:none}.chat-safety{font-size:11px;margin:8px 0 0;color:var(--muted)}.chat-older{display:block;margin:0 auto 16px;font-size:12px;cursor:pointer}.chat-new{font-size:12px;margin:0 0 8px}.chat-widget{position:fixed;inset:auto 20px 24px auto;margin:0;width:390px;max-width:calc(100vw - 24px);height:580px;max-height:calc(100dvh - 36px);padding:0;border:1px solid #38445b;border-radius:18px;background:var(--bg);color:var(--text);box-shadow:0 24px 80px #0009}.chat-widget[open]{display:flex;flex-direction:column}.chat-widget::backdrop{background:#0006}.chat-page-link{display:block;flex-shrink:0;text-align:center;padding:0 12px 12px;color:var(--muted);font-size:11px}.chat-fab-unread{position:absolute;right:-2px;top:-5px;border:2px solid var(--bg);background:#e95769;color:white;min-width:20px;height:20px;padding:0 4px;border-radius:20px;font:700 10px/16px Figtree,sans-serif}.customer-chat-page{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:18px;max-width:920px;margin:auto;height:calc(100dvh - 165px);min-height:450px;background:var(--bg);overflow:hidden}.customer-chat-page .chat-scroll{padding:24px}.customer-chat-page .chat-header h1{font-size:22px}.chat-presence-online{color:var(--bonus)!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.agent-body{height:100dvh;overflow:hidden}.agent-bar{height:76px;padding:0 28px;display:flex;gap:16px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.agent-brand{display:flex;align-items:center;gap:14px;text-decoration:none;font-size:21px}.agent-brand .lucky-mark{width:44px;height:44px}.agent-brand strong span{font-weight:400;color:var(--muted)}.agent-bar-actions{display:flex;gap:18px;align-items:center}.agent-bar .btn{font-size:13px;min-height:38px;padding:7px 12px;background:var(--surface);color:var(--text);border:1px solid #38445b;border-radius:8px;text-decoration:none}.agent-bar form{display:flex;align-items:center;gap:8px}.agent-bar form label{font-size:12px;color:var(--muted)}.agent-bar select{font-size:13px;background:var(--surface);border:1px solid #38445b;border-radius:8px;padding:8px 12px;color:var(--text)}.agent-layout{display:grid;grid-template-columns:300px minmax(0,1fr);height:calc(100dvh - 76px)}.agent-inbox{display:flex;flex-direction:column;border-right:1px solid var(--line);min-height:0;overflow:auto}.agent-inbox h1{font-size:24px;margin:24px 22px 18px}.agent-search{display:flex;gap:6px;margin:0 16px 14px}.agent-search input{width:100%;min-width:0;padding:10px 12px;background:var(--surface);border:1px solid #38445b;border-radius:8px;font-size:13px}.agent-search .btn{background:var(--surface);color:var(--text);border:1px solid var(--line);padding:6px;font-size:11px}.agent-tabs{display:flex;border-bottom:1px solid var(--line);padding:0 16px}.agent-tabs a{flex:1;padding:12px 4px;text-align:center;font-size:13px;text-decoration:none;border-bottom:3px solid transparent}.agent-tabs a[aria-current]{border-color:var(--gold);color:var(--gold)}.agent-rows{flex:1;overflow:auto;min-height:100px}.agent-row{display:flex;align-items:center;gap:12px;text-decoration:none;padding:17px 18px;border-bottom:1px solid #1a2333}.agent-row:hover,.agent-row.selected{background:#1c2638}.agent-row>span:nth-child(2){min-width:0;flex:1}.agent-row strong{font-size:14px;display:block;overflow-wrap:anywhere}.agent-row small{display:block;color:var(--muted);font-size:11px;margin-top:3px}.chat-avatar{display:grid;place-items:center;width:40px;height:40px;flex-shrink:0;background:#344663;color:var(--text);border-radius:50%;font-size:18px;font-weight:700}.chat-unread{color:var(--gold);font-size:12px;font-weight:700}.agent-pagination{display:flex;justify-content:center;gap:16px;padding:18px 8px;font-size:12px;color:var(--muted)}.agent-main{display:flex;flex-direction:column;min-height:0;min-width:0}.agent-conversation-header{display:flex;align-items:center;flex-wrap:wrap;gap:14px;padding:22px 28px;border-bottom:1px solid var(--line);flex-shrink:0}.agent-customer{flex:1;min-width:130px}.agent-customer h2{font-size:20px;margin:0;overflow-wrap:anywhere}.agent-customer p{margin:3px 0 0;font-size:12px}.agent-thread-actions{display:flex;flex-wrap:wrap;gap:8px}.agent-thread-actions .btn{font-size:12px;border-radius:8px;padding:8px 12px;min-height:36px;background:var(--surface);color:var(--text);border:1px solid #38445b}.agent-thread-actions .primary{background:linear-gradient(135deg,var(--gold),var(--gold-dark));color:#201903;border:0}.agent-main .chat-scroll{padding:28px}.agent-main .chat-footer{padding:18px 28px}.agent-main .chat-composer textarea{min-height:74px}.agent-main .chat-connection{padding-left:28px}.agent-empty,.agent-empty-main{color:var(--muted);padding:28px}.agent-empty-main{margin:auto;text-align:center}.agent-empty-main h2{font-size:26px}.agent-back{display:none}.agent-inbox>.chat-error{padding:0 16px 12px}.chat-action-note{color:var(--muted)}
@media(max-width:768px){.chat-widget{inset:12px;margin:0;width:auto;max-width:none;height:calc(100dvh - 24px);max-height:none;border-radius:16px}.chat-widget .chat-footer{padding-bottom:max(12px,env(safe-area-inset-bottom))}.customer-chat-page{height:calc(100dvh - 155px);min-height:380px}.customer-chat-page .chat-header{padding:15px 12px}.customer-chat-page .chat-header h1{font-size:17px}.customer-chat-page .chat-header>a{font-size:11px}.chat-bubble{max-width:90%}.agent-bar{height:auto;min-height:72px;padding:14px 16px;flex-wrap:wrap}.agent-brand{font-size:18px}.agent-brand .lucky-mark{width:32px;height:32px}.agent-bar-actions{gap:10px}.agent-bar form label{display:none}.agent-layout{height:calc(100dvh - 124px);grid-template-columns:1fr}.agent-layout.has-conversation .agent-inbox{display:none}.agent-layout:not(.has-conversation) .agent-main{display:none}.agent-back{display:block;width:100%;font-size:12px}.agent-conversation-header{padding:14px 16px;gap:10px}.agent-thread-actions{width:100%}.agent-main .chat-scroll{padding:18px 14px}.agent-main .chat-footer{padding:10px 14px max(14px,env(safe-area-inset-bottom))}.agent-main .chat-composer textarea{min-height:50px}.agent-inbox{border:0}.agent-row{padding:17px}.agent-bar-actions .btn{font-size:11px}}
.chat-header .lucky-mark,.agent-brand .lucky-mark{color:var(--gold)}.chat-header .icon-button{width:44px;height:44px}.support-chat-open{overflow:hidden}.agent-body{display:flex;flex-direction:column}.agent-bar{flex-shrink:0}.agent-layout{flex:1;min-height:0;height:auto}.chat-composer textarea{font-size:16px}.chat-scroll{min-height:0}.chat-scroll:focus-visible{outline:2px solid var(--gold);outline-offset:-3px}.agent-body>.skip-link{position:fixed;top:-100px;left:12px;z-index:20;padding:10px 14px;background:var(--surface);color:var(--gold);border:2px solid var(--gold);border-radius:8px}.agent-body>.skip-link:focus{top:12px}
@media(max-height:600px){.agent-bar{padding:8px 16px}.agent-conversation-header{padding:10px 16px;gap:6px}.agent-main .chat-footer{padding:8px 14px}.chat-footer{padding-top:6px}.chat-composer textarea{max-height:80px}}
@media(prefers-reduced-motion:no-preference){.chat-widget[open]{animation:chat-in .16s ease-out}@keyframes chat-in{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}}