Privacy Policy

01About this policy

This Privacy Policy describes how Lucky Bucks handles personal information when you visit luckybucks.us, register an account, use your wallet, contact support, or connect to a game.

For privacy questions or requests, contact contact@luckybucks.us. This policy covers the Lucky Bucks website, not the independent websites or applications operated by game providers and payment services.

02Information we collect

• Account and profile information: your username, email address, password in hashed form, selected avatar, optional country, registration date, and account activity such as your last login.
• Optional Google sign-in: when you choose Continue with Google, we verify your Google identity and receive your Google account identifier, verified email address, and basic name information. We store the linked identifier for future sign-ins. We do not request access to Gmail or Drive, and do not retain Google access tokens or refresh tokens.
• Game-account information: linked game providers, player identifiers, game usernames, nicknames, saved game credentials, game balances, and records of account creation and score transfers.
• Wallet and payment information: main and bonus balances, transaction amounts, references, dates, statuses, deposit methods, payment email addresses where requested, uploaded payment proofs, redemption and withdrawal records, selected Cash App or Chime payout tags, held-fund and refund records, and related finance assignment, review notes and audit history.
• Technical information: IP addresses used for security checks and submitted with deposit requests, browser requests, and diagnostic information needed to operate and troubleshoot the service.
• Information you send to support: ticket subjects, chat messages, staff replies, status, assignment and resolution records, read receipts, and timestamps. Support conversations and tickets are stored on our server and shown to you and authorised support staff. Chat also uses short-lived typing and agent-availability indicators. Support does not accept attachments.

Please do not send passwords, complete card details, or unrelated personal information in support messages or payment proofs. Only provide verification documents when they have been requested through a confirmed support process.

03How we use information

• Create and maintain your account, authenticate you, and save your profile choices.
• Create and manage linked game accounts and process score transfers with the selected provider.
• Review deposits, maintain wallet records, process redemption and manual withdrawal requests, reserve requested funds, reconcile external payouts or refunds, and display transaction history.
• Record Fortune Wheel results and display account, game, and wallet notifications.
• Respond to support requests, investigate payment or game-account issues, and correct errors.
• Protect accounts, limit abusive login attempts, investigate suspected misuse, and meet applicable record-keeping or legal obligations.

Where applicable law requires a legal basis for processing, the appropriate basis depends on the purpose and circumstances, including providing requested services, legitimate security and operational interests, legal obligations, or consent where required.

04Sharing and service providers

Information is handled by authorised personnel and service providers as needed to operate the website, support your account, and process the services you request.

• Game providers receive the player-account and transaction information needed to create accounts, authenticate game access, check balances, and add or redeem game score.
• Payment services receive the information needed for the payment method you choose. Information entered directly on a payment service's website is governed by that service's privacy notice.
• Hosting and infrastructure services process website requests and stored records as part of operating the service.
• Google provides the optional sign-in button and authentication service. Its sign-in components receive the technical information needed to display and protect sign-in. Google handles your Google credentials under its own privacy policy; we never receive your Google password.
• Authorised support, finance and account administrators can access records permitted by their role to assist you, review transactions, reconcile manual payouts and investigate problems. Finance staff use your selected payout tag to send approved manual payments through the selected payment service.
• Information may be disclosed when required by applicable law or a valid legal request, or when reasonably necessary to investigate fraud or protect legal rights.

When you open an external game, you leave our website. The provider may collect additional device, gameplay, and account information under its own terms and privacy policy.

05Cookies & browser storage

The website uses cookies and browser storage for core functionality. These include a session cookie to keep you signed in and a security cookie to protect form submissions against cross-site request forgery.

• Session storage remembers a pending Fortune Wheel request so an interrupted request can be checked without submitting it twice.
• Session storage remembers the page to return to after an offline interruption.
• Browser caching and a service worker store resources used by the offline screen and help the website load.
• The current interface bundles fonts locally. Its Bricolage Grotesque and Figtree fonts originate from Google Fonts but browsing the website does not request them from Google.

You can manage cookies and site storage in your browser settings. Blocking necessary cookies can prevent login or form submissions from working. Clearing local storage does not delete records held on our servers or by game and payment providers.

06Keeping information secure

The website uses security measures including HTTPS on the production site, hashed website passwords, access controls, and login-attempt limits. Saved game passwords are stored separately from your website password and encrypted so they can be retrieved for your linked game account.

No system can guarantee absolute security. Use a unique website password, protect your game credentials, sign out on shared devices, and contact us if you suspect unauthorised account access.

07How long information is kept

Retention depends on the type of information, whether your account remains active, the need to reconcile transactions or resolve disputes, security investigations, and applicable legal obligations. Closing an account does not necessarily mean that associated transaction records can be deleted immediately.

Contact contact@luckybucks.us to request account closure or deletion, or to ask about retention of particular records. We will explain any information that must be retained and the reason, subject to applicable law. Service providers may retain their own records under their policies.

08Your choices & requests

You can update your username, email address, country, and avatar from My Profile. For other requests, email contact@luckybucks.us from your account email address where possible.

Depending on the law applicable to you, you may have rights to access, correct, delete, receive a copy of, restrict, or object to the processing of your personal information, and to withdraw consent where processing relies on consent. You may also have the right to complain to the relevant data-protection authority.

We may need to verify your identity before acting on a request. Requests are assessed under applicable law, including any exceptions for security, transaction records, disputes, or legal obligations. Do not include passwords in your request.

09International processing & age restrictions

Hosting, game, and payment services may process information outside your country. Applicable protections and transfer requirements depend on your location and the services involved. Contact us for information about a particular provider or transfer.

The Platform is not intended for anyone under 18 or below the legal gambling age in their jurisdiction, whichever is higher. If you believe a minor has provided personal information, contact contact@luckybucks.us so we can investigate.

10Changes & contact

This review copy was last updated on 30 September 2026. It may be updated when our services, data handling, or applicable requirements change. Operator details and final review remain pending. Material changes will be communicated as required by applicable law.

For questions about this policy or to make a privacy request, email contact@luckybucks.us. Please include enough information to identify your account and explain your request, without including passwords or unnecessary sensitive documents.